Start with what the team cannot do.
A network problem rarely arrives with a neat label. A computer may lose access to a shared application. A front counter may not be able to process a payment. A new workstation may work on its own but not reach the printer, files or equipment it needs. The useful starting point is the operational impact: what has stopped, where it is happening and whether it affects one person or the whole business.
Matrix can use those details to narrow the next practical step. A single-device issue may point to a workstation or configuration problem. A connection issue across a work area may involve equipment, cabling or the internet service. A planned change may need a clearer picture of how devices, applications and people will work together before new equipment is selected.

